To facilitate PSC business and activities using ICT for better service.

 

• Provides amenities and ICT services;
• Develop in house system;
• Provide system and hardware maintenance;
• Provide ICT supports in PSC’s activities and programs.

• The division responsible in providing effective, accurate, reliable and efficient supports and pledge to:
  • Provide fair, efficient and continuous support to our customers;
  • Provide efficient system and hardware support and maintenance;
  • Provide and update related documentation for system developed;
  • Assist in data entries;
  • Attend and assist our customers within four (4) hours after complaint is lodged;
  • Provide data security;
  • Provide user training to our customers.

 

• Unit Roles :
  

  ICT Management and Policy Unit

  • Planning and Implemention of ICT Policies;
  • Implementation of MS ISO 9001:2008 Quality Management System;
  • Implementation of MS ISO 27001:2013 Information Security Management System (ISMS);
  • Manage of SPA ICT Security

  Databases and Technical Support Unit

  • Design of Databases;
  • Administration of eSMSM, eSPDM and SISPEK databases;
  • Database Security;
  • AMMS Maintenance

  Data Centre Operation and Network and Security Unit

  • Prepare and carry out scheduled hardware and software maintenance;
  • Computer Security Contingency Planning;
  • Planning and design of Network Systems;
  • Administrate and Manage of Network Systems;
  • Supervise of Maintenance Work
  • Manage of Network System Documentation;

  Portal & Multimedia Unit

  • Manage and update the content of PSC Portal;
  • Design and maintain JLSC Intranet and Website;
  • Develop multimedia application and kiosk;
  • Manage and maintain of PSC Intranet;
  • Maintenance of Sistem Semakan Online;
  • Maintenance of eStaff
  • Graphics and Montage Development

  Recruitment, Services and Generic Application Unit

  • To manage, plan and implement all application systems, integration requirements and application systems’ life cycle including development, testing, implementation, maintenance and change request as well as identify training needs on SPA core and support systems
  • To ensure optimum system and application performance in line with current needs
  • To ensure applications’ integrity and security against exploitation and other security risks
  • To propel development of prototypes and novel techniques in the use of technology to ease automation and improvement of SPA’s recruitment and service operations
  • To propel strategic initiatives, digital innovation and capabilities, automation and improvement of processes as well as digital operations culture at SPA
  • To ensure all complaints/inquiries from system users are accordingly and accurately addressed and recorded
  • To prepare statistical reports to fulfil stakeholders’ needs in decision making
  • To plan and execute Independent Verification and Validation (IVV) on all new applications prior to launch
  • To plan, analyze, design and manage internal and external integration of API Gateway
  • To ensure accuracy and relevancy of documentation on systems and applications

  Administration Unit Handling of :

  • Finances;
  • Budget;
  • Letters and Filing system;
  • Personnel;
  • Training;
  • Office Equipment and Inventory